F.A.Q.'s

[Mazel Bear by Bearly Friends - Personalized Teddy Bears, Baby Blankets and Baby Gifts]

Absolutely! Feel free to call us whenever you like! We’ll help you decide on the best gift for you. Call us Toll Free at 1-800-800-BEAR (2327) from 9:00am – 5:30pm CST M-F

Yes! We’ll save you!
We offer our “save me RUSH” service for same day creation, production and shipping! It’s available for an additional fee of only $10.00 per item. We must receive your order by noon CST, to have enough time to create your personalized item.

Within 2 days! Our standard production time is two days from when we receive your order. If you need it sooner, you can ask for our “Save me RUSH” service. We offer our “save me RUSH” service for same day creation, production and shipping! It’s available for an additional fee of only $10.00 per item. We must receive your order by 2:00pm CST, to have enough time to create your personalized item.

That totally depends on how you choose to have your item shipped!

We offer standard UPS ground service, good old USPS service, 2nd day air service, and overnight service. You can have it tomorrow, if you like! You decide how fast you want it delivered!

Absolutely... for FREE, too! We gift wrap every gift, to make sure they arrive looking their best! We include a free colorful gift card, too, with your personal message hand written for that “personal touch”.

Only $6.95 per package, for standard UPS ground service. Please note that our shipping fee is per package, not per order. If you ship to three addresses, we’ll charge you for three $6.95 shipping fees. Your shipping fees totally depend on how you choose to have your item shipped.

In addition to our standard UPS ground service, we offer good old USPS service, 2nd day air service, and overnight service. You can have it tomorrow, if you like! The faster you want it, the more the delivery companies will charge us and we’ll charge you. You decide how fast you want it delivered!

We’ll send you a confirming email as soon as it’s shipped! You will automatically be notified when your order ships. We’ll be sure to send you a different email for each package, so you know every shipment that we send out for you.

We’ll send you the tracking number, automatically! For all orders that you have shipped by UPS or FedEx, we’ll automatically send you a tracking number. You can go to the UPS or FedEx websites and enter your number to see exactly where your package is located. Unfortunately, this tracking service is not available if you choose to have your package sent via the USPS.

Sure! We create all of our graphics on the computer. So, you can ask us to use your digital photo, or send us artwork or a logo to scan for you. We’ll use your graphics just as we would use our own designs! You can email photos and artwork to us at artwork@mazelbear.com, or send it in the mail to Bearly Friends, Suite 222, 1510 Old Deerfield Road, Highland Park, IL 60035-3072.

It’s Easy! You can email them to artwork@mazelbear.com or you can mail them to us. Be sure to tell us the order number, your name, and the name of the gift recipient so we’ll use it on the right one! If you’re mailing it, our address is:

Bearly Friends
Suite 222
1510 Old Deerfield Road
Highland Park IL 60035-3072
(Our delivery phone number is 847-831-3442)

Only if we ship your package to an Illinois address! Since our only location is in Illinois, we are required to collect sales tax only when we deliver products to an Illinois address.

To BUY one, just click on the Gift Certificate tab at the top of the page! You click on a gift certificate $ amount button, just like you click on a bear or baby blanket. It will be added to your shopping cart.

To USE or REDEEM one, here’s how:

Once you've selected your gift, click on checkout.
On the Shipping Form, you'll see a field that says "Enter the Coupon or Gift Certificate Code." Make sure that you enter the complete gift certificate code. It must start with the "@" sign.
If you have more than one gift certificate, you can enter all of the codes separated by commas.
If you have enough funds on the gift certificate to cover the cost of your order you won't be required to enter any credit card information.
If you don't have enough funds on your gift certificate to cover your entire order, you will be required to pay the remaining balance by credit card.

Yes, of course! We don’t want to sell you anything you don’t really want. So long as we haven’t shipped your order, you can cancel or change it! If we have already created the personalized part of your order, we’ll need to charge you only the $10.00 fee for the bear shirt or bear bib. We’ll credit you for the balance of the item. If you cancel an item that is not personalized, we will issue a full refund or credit to you. If you catch us with a change before we create your personalization…Great! No problem, No charge!

It’s Easy! Just call or email us and let us know why you need to make a return.
If it’s our fault, we’ll replace the item or refund or credit you for your purchase, very quickly!
If it’s not our fault, we’ll work just as hard and just as quickly, to make sure that you’re happy. Please see our full Return Policy for more information.

Yes and No. You can always return any defective item, or item we didn’t create according to your order, for an immediate replacement, credit or refund (less shipping costs)! And, you can even return the un-personalized part of any gift. Please note, however, that if we created your personalization according to your order, we are unable to accept it back unless it’s defective. Please see our full Return Policy for more information.

Yes! Bearly Friends welcomes business and volume purchase accounts. We’ll be pleased to discuss your quantity requirements and provide personal quotations for any project or account. Remember, we specialize in one each personalized gifts with individual names, dates, places and events. We can use your own photos, artwork or logos. Thanks for asking!

Yes! Here’s what Yahoo! has to say about it:
Yahoo! Shopping uses secure servers to protect your personal information, including your name, address, and credit card information. We use the Stronghold secure server, currently the second-best selling secure server software and, in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant.

Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

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This is the Web site of Bearly Friends, which is not an affiliated company of Gund, Inc.
Gotta Getta GUND, GUND, GUND Kids, babyGUND, babyGUND Nursery, GUNDfun,
and GUNDGifts are registered trademarks of GUND, Inc. All designs copyrighted Gund, Inc.